Who we are
This website is operated by CONCHX LTD (company number 09916195), registered office 2 Venture House, Arlington Square, Downshire Way, Bracknell, RG12 1WA. We are the controller of the personal data described here. You can contact us about privacy at info@conchx.com.
What we collect
When you use our contact form or email us, we collect the details you give us: your name, email address, and optionally your organisation, phone number and the content of your message.
Our web host keeps standard server logs (such as IP address, browser type and pages requested) for security and to keep the site running. We do not use analytics, advertising trackers or non-essential cookies, so this site does not ask for cookie consent.
How we use it and why
We use your details only to respond to your enquiry and, if you become a client, to manage our working relationship. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
Sharing
We do not sell your data. It is processed by our website hosting and email providers on our behalf, under contracts that require them to protect it. We may disclose information where the law requires it.
How long we keep it
We keep enquiry correspondence for up to two years after our last contact, unless it becomes part of a client relationship, in which case we keep it as long as needed for that relationship and our legal obligations.
Your rights
Under UK data protection law you have the right to access, correct or delete your personal data, to object to or restrict how we use it, and to data portability. To use any of these rights, email info@conchx.com.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to resolve your concern first.